A template showing how partner organisations use the Digital Confidence Centre to serve their senior members.
Template Notice: This page is a fillable template. Once partner organisations have completed a programme cycle, real case studies will replace this placeholder content. All blue italic text below represents fields to be filled in.
Organisation Overview
Organisation Name
[Organisation Name]
Organisation Type
[e.g. Public Library / Credit Union / Seniors Centre]
Location
[City], Ontario
Members Served
[Number of members / clients]
Partnership Tier
[Community / Partner / Enterprise]
Programme Start Date
[Month, Year]
The Challenge
[Describe the situation this organisation was facing before partnering with the Digital Confidence Centre. What problem were they trying to solve? What was the impact on their senior members?]
Example: "The St. Thomas branch of [Library Name] was fielding 15–20 informal tech support requests per week from seniors who were struggling with their devices. Staff had limited time to help, and members were feeling isolated from their families as a result."
How They Used the Digital Confidence Centre
[Describe how this organisation introduced and promoted the programme to their members. Did they run group sessions? Recommend it one-on-one? Create a resource display?]
Example: "The library added a dedicated workstation with the Digital Confidence Centre bookmarked as the home page. Staff were trained using the included guide, and a printed card was placed in the library with the URL and QR code."
[Additional detail on integration, any customisations used, staff involvement, etc.]
Results Achieved
[#]Members who completed at least one module
[#]Staff hours saved per month on tech support
[%]Members who reported feeling more confident
[#]Months to see measurable impact
[Narrative description of results — what changed for members, what changed for staff, any unexpected benefits.]
Example: "Within 8 weeks of promotion, 47 members had visited the Digital Confidence Centre site. Staff reported a noticeable drop in informal 'how do I do this on my iPad?' questions."
Member Feedback
[Brief summary of what members said. How did they feel before vs. after? What did they find most helpful?]
Example: "3 out of 5 surveyed members said they felt 'much more confident' or 'somewhat more confident' using their device after completing modules 1 and 2."
In Their Own Words
"[Direct quote from a contact at the partner organisation about the impact of the programme on their members and their organisation.]"
— [Name], [Title], [Organisation Name]
Optional: Member quote:
"[Optional quote from a member who participated in the programme.]"
— [First name only], participant, [Organisation Name]
Photos
📷
[Photo 1: e.g., member using the site at the library workstation]
📷
[Photo 2: e.g., staff or volunteer guiding a member]
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[Photo 3: e.g., printed promotional materials on display]
All photos require consent from individuals pictured. Please use a standard photo release form before publishing.