ROI Calculator
See the estimated value your organisation could get from partnering with the Digital Confidence Centre. Fill in your numbers and results update instantly.
About Your Organisation
Total number of people your organisation serves, including those who aren't seniors.
Estimate the number of members aged 60+. Used to calculate digital confidence gap.
Workshops, printed guides, external trainers — anything related to helping members with technology.
How many hours per week does your team spend helping members with device or app questions?
Salary plus benefits, divided by working hours. Default: $35/hr.
What percentage of your senior members actively use your digital services (online banking, app, portal, etc.)?
Your Estimated Results
These are estimates for illustrative purposes only. Actual results will vary. Talk to us about your specific situation.
How we calculate this
Our estimates are based on research into digital literacy outcomes in Canadian communities, conversations with partner organisations, and data from similar programmes in Ontario. They are conservative estimates intended to give a general sense of value — not a guarantee.
| Metric | Formula | Rationale |
|---|---|---|
| Members who benefit | Total members × 0.35 | Approximately 35% of Canadians aged 50+ report low digital confidence (Statistics Canada, 2023). |
| Value of literacy improvement | Benefiting members × $180 | Based on estimated value of reduced scam vulnerability, improved health service access, and reduced isolation — $180/year is a conservative proxy. |
| Hours saved | Weekly hours × 52 × 0.40 | Partner organisations report a 30–50% reduction in informal tech support queries after members complete DCC modules. |
| Staff cost saved | Hours saved × hourly rate | Direct labour cost of tech support time redirected to higher-value activities. |
| Cost per member | $299 ÷ benefiting members | Partner plan annual fee divided across the members who would actively benefit. |
| Annual staff time cost | Hours/wk × 52 × hourly rate | Total annual cost of staff time currently spent on digital support queries — the baseline this programme reduces. |
| Digital confidence gap | Senior members × (1 − usage rate / 100) | Number of senior members not currently using digital services. Represents the addressable audience for digital literacy training. |