Helping someone else get confident with technology?
You set up their tablet or laptop. You field the calls. Here is a resource built so they can do this themselves, and so you can stop being the tech-support line.
- No account required
- No tracking
- Nothing to buy, ever
- Canadian, plain language
Send them their first lesson
Every lesson works on its own. It opens in any browser, needs no sign-in, and starts with a line that removes the fear before it teaches anything. Pick one and text them the link.
-
Best first lesson
The Escape Hatch
The one skill that fixes most tech trouble: how to safely back out of anything on screen. It ends the panic that causes most support calls.
-
Practice: Spot the Scam
A gentle, pretend exercise. They help "a friend" decide what to do about a suspicious text, which is the calmest way to build real confidence.
-
Online banking, safely
The safety habits that protect their money, so a worried call to you becomes a calm check they can do themselves.
Open The Escape Hatch on your own phone first, so you know exactly what they will see. Then copy the link from that page and send it in a text. That is the whole setup. There is nothing for them to install and no account to manage.
Kids or teens at the same table?
The Digital Confidence Centre has two more free tracks, built for younger family members:
-
DCC Youth (ages 13–17)
Eight short, no-lecture modules on sextortion, algorithms, deepfakes and AI, the attention economy, loot boxes, and online pressure. Built to respect a teen's intelligence, not to scare them.
-
Parent courses: social media and your teen
Two courses for parents of teens 13–17 — the grounded introduction, then the advanced course on resourceful kids, hand-me-down phones, and the serious risks. Every fact cited to a Canadian source.
-
DCC Kids (ages 4–12)
Caregiver-led lessons in three age bands, from "secret stuff vs. share stuff" to spotting a "please don't tell your parents" message.