How do I use a ride-sharing app safely?
Ride-sharing apps like Uber and Lyft let you order a car directly from your iPhone. The apps are legitimate, widely used, and convenient — but there are safety habits worth knowing. When your driver arrives, always check three things before getting in: the car make and model shown in the app, the licence plate number, and the driver's photo. These are all shown in the app after you book. Never get into a car just because the driver says your name — scammers can guess names. Always verify by checking the licence plate yourself. In Canada, Uber and Lyft charge your credit card through the app automatically — you never need to pay cash to the driver. If a driver asks for cash payment, that is irregular and you should report it. You can share your trip details (real-time GPS tracking) with a family member through the app so someone always knows where you are.
How to book and verify your ride
- Open the Uber or Lyft app.
- Enter your destination.
- Confirm your pickup location and tap "Request".
- Wait for the app to find a driver — it will show you the car, plate number, and driver photo.
- When the car arrives, check the plate number and driver photo before getting in.
- Confirm your name with the driver — let them say it, do not prompt them.
The 3-Second Rule
Before getting into the car, look at the licence plate. Does it match what the app shows? If not — do not get in.
Important Warning
Never use a ride-sharing app on public WiFi when entering your home address. Save your home address in the app on your private home network.
Learn More
Go deeper with our full lesson: Module 11: Ride-Sharing Apps.