The DLEP gap is real — and your patrons are asking for help
The Digital Literacy Exchange Program ended in March 2025. Thousands of community members who relied on funded AI literacy sessions are still looking for somewhere to turn.
The funding gap: DLEP supported local digital literacy delivery across Canada for years. Without a replacement, libraries and settlement agencies are fielding AI and technology questions they don't yet have curriculum for. Digital Confidence Centre fills that gap — free for learners, structured for facilitators, ready to deploy today.
- 31Learning modules
- 2Languages (EN / FR)
- AAWCAG 2.2 accessibility
- ~25Minutes per module
- $0Patron cost
This model is internationally proven
Be Connected — Australia's national digital literacy program for seniors — reaches over 1,200 library and community organisation partners using the same model: free, self-paced modules delivered through trusted community venues. DCC brings the same approach to Canadian libraries and settlement agencies, using locally relevant content and bilingual (EN/FR) delivery.
Built for facilitated delivery
Every design decision reduces facilitator prep time and works for the patrons least comfortable with technology.
No installation required
Runs in any browser on any device. No app store, no accounts, no admin access needed.
No patron login
Learners access modules directly — no email, no password, no personal data collected.
Bilingual (EN / FR)
Full French curriculum included. Toggle available on every page — no separate URL.
WCAG 2.2 AA compliant
Designed for seniors: 19px base font, 56px touch targets, screen reader support, high-contrast mode.
Works on any device
Tablet, phone, desktop. Tested on Android Chrome and iOS Safari. No download required.
Print centre included
Large-print handouts and step-by-step guides for every module — ready for group sessions.
What patrons learn
Topics designed around real patron questions — not technology jargon.
- Module 1Your First Smartphone
- Module 2Online Safety Basics
- Module 3Passwords & Accounts
- Module 4App Store Safety
- Module 5Email & Messages
- Module 6Online Banking
- Module 7Photos & Memories
- Module 8Staying Connected
- Module 9Understanding AI
- Module 10Grocery & Delivery Apps
- Module 11Ride-Sharing Apps
- Module 12Getting Help Online
- Module 13Social Media Safety
- Module 14Smart Home Devices
- Module 15Telehealth & Video Calls
- Module 16Travel Safety Online
- Module 17AI Research Tools
- Module 18Long-Distance Connection
- Module 19Digital Legacy
- Module 20Internet Plans Explained
- Module 21Mobile Plans Explained
- BonusVisual AI — Show Me! Guide
- BonusAI Literacy for Adults
- BonusScam Simulator (interactive)
Who we work with
Any organisation providing digital support to seniors, newcomers, or low-digital-confidence adults.
Public Libraries
Add structured AI literacy to your existing digital help desk or technology programs. No new infrastructure.
Settlement Agencies
Digital integration is the barrier for most newcomer clients. DCC gives them a safe, bilingual path forward.
Long-Term Care
Residents and family members learning to video-call, bank online, and stay connected independently.
Community Colleges
Supplement continuing education programs or staff development with a structured, free digital literacy track.
Federal grant eligible: New Horizons for Seniors Program
DCC is designed to fit inside an NHSP project application as the AI literacy delivery component.
How DCC fits an NHSP application
The New Horizons for Seniors Program (Employment and Social Development Canada) funds projects that promote the well-being and social participation of seniors. AI literacy and digital independence are a clear fit.
- DCC provides a completed, bilingual curriculum — no curriculum development cost in your budget
- Community partnership model qualifies for project and community-based stream
- Measurable outcome: number of participants completing modules
- Community tier includes NHSP co-application support from Two Birds Innovation
Community tier partners receive help scoping their NHSP application. Book a call to discuss eligibility before the next intake opens.
Grant application guide: Full NHSP application guide — ready-to-use project language, budget templates, measurable outcome targets, and partnership letter guidance.
International precedent: Australia's Be Connected program demonstrates that library-delivered digital literacy is a proven, fundable model — DCC brings this approach to the Canadian context with bilingual curriculum and NHSP-compatible project framing.
Institutional pricing
The platform is free for learners. Fees cover partner support, content updates, and custom branding for your organisation.
- Full 31-module curriculum
- Bi-annual check-in call
- Usage stats report
- Facilitator guide & print handouts
- Full 31-module curriculum
- Quarterly review call
- Priority content updates
- Staff onboarding webinar
- Facilitator guide & print handouts
- Full 31-module curriculum
- Custom branding (your logo)
- NHSP co-application support
- Staff training webinar
- Quarterly review
- Priority support
- Facilitator guide & print handouts
Founding Partner Rate
The first three libraries or organisations to partner pay the Starter rate (CA$500/yr) regardless of which tier they choose — for all of Year 1. Founding Partners also receive direct input on the content roadmap. Book to claim your spot.
Common questions
Is there any cost for our patrons or participants?
No. The platform is free for every learner. Institutional fees cover partner support, custom branding, and content updates — not per-seat access.
Do patrons need an account or login?
No. Any patron can access any module directly from the URL — no registration, no email, no personal data required.
What devices and browsers are supported?
Any modern browser on any device: tablet, phone, or desktop. The site is WCAG 2.2 AA accessible, mobile-responsive, and tested on Android Chrome and iOS Safari. No download or installation required.
Can we add our organisation's branding?
Yes — Community tier partners receive custom branding: your logo, contact information, and optionally a landing page configured for your community. Starter and Standard tiers use DCC's standard design.
How do we use DCC in an NHSP application?
Community tier includes direct support scoping your NHSP project application. DCC provides the curriculum; you provide the community venue and facilitation. We can help draft the digital literacy component of your project description. Book a call to start that conversation.
What is Two Birds Innovation?
Two Birds Innovation is an independent AI strategy consultancy based in St. Thomas, Ontario. Digital Confidence Centre is our flagship community product — built by a former product executive with 20+ years in digital, specifically to address the digital literacy gap in Canadian communities.
Ready to bring AI literacy to your community?
A 30-minute call is enough to see the platform, discuss your needs, and understand which tier fits. No commitment required.
Prefer email? aaron.patzalek@gmail.com
Aaron Patzalek — Two Birds Innovation — St. Thomas, Ontario