Digital Confidence Centre (DCC) is a free, bilingual, browser-based AI literacy platform built for community delivery. It is designed for facilitators to guide groups of seniors, newcomers, and low-digital-confidence adults through structured learning at their own pace.
There is nothing to install and no login required. Learners open any module directly in a browser on any device.
Tip: Bookmark this URL on every device you use with learners. Add it as a shortcut to your library's public computers if possible.
| Time | Activity | Notes |
|---|---|---|
| 0–5 min | Welcome & check-in | Ask: "What technology question came up for you this week?" One answer each. |
| 5–10 min | Module intro | Read the module's opening summary aloud. Ask: "Has anyone encountered this before?" |
| 10–30 min | Guided read-through | Work through sections together. Pause at each tip box. Invite questions. Do not rush. |
| 30–40 min | Practice activity | Use the interactive elements or quiz if present. For hands-on groups, have learners try on their own device. |
| 40–50 min | Discussion | "What's one thing you'll try this week?" Round-robin. Reinforces memory and accountability. |
| 50–60 min | Wrap-up & preview | Summarise the key takeaway. Introduce next session's topic. Hand out the print summary. |
For 90-minute sessions: Add a 20-minute hands-on practice block after the guided read-through. Pair learners who have experience with those who do not.
Modules are independent — you can run them in any order. Recommended starting points for new groups are modules 1, 2, and 9.
The most common facilitator mistake is moving too quickly. Seniors in your group may process information more slowly — not because of ability, but because every concept is genuinely new. A session that covers half a module well is more valuable than one that covers a full module poorly.
Normalise confusion. Say: "That screen confused me too the first time — here's what I do." Personal anecdotes from the facilitator dramatically reduce learner anxiety. Do not say "It's easy" or "Don't worry" — both dismiss the difficulty.
End every session with: "What's the one thing you want to try before next time?" Write it on a sticky note or have learners say it aloud. Recall at the start of the next session. Behavioural change happens through repetition, not one-time exposure.
Language considerations: some learners may be stronger in French. Switch the interface by clicking the language toggle in the top bar — every module is fully bilingual. For mixed-language groups, run the English and French versions side by side on two screens if possible.
| Issue | Likely cause | Fix |
|---|---|---|
| Page won't load | No internet connection | Check Wi-Fi. The site requires an internet connection. Print handouts as offline backup. |
| Text too small | Default font size setting | Click the A+ button in the top bar (or use browser Ctrl/Cmd + to zoom). |
| Dark background (unintended) | System dark mode active | Click the sun/moon toggle in the top bar to switch to light mode. |
| Quiz not responding | JavaScript blocked | Reload the page. If still blocked, check browser security settings — JavaScript must be enabled. |
| French not showing correctly | Language not toggled | Look for the "Français" or language toggle button in the top navigation bar. |
| Screen reader not reading | Browser Read Aloud not activated | Select all text (Ctrl+A), right-click, choose "Read aloud" or "Speak". All modules are fully WCAG 2.1 AA labelled. |
Questions about a specific module, accessibility issue, or content concern? Contact Two Birds Innovation directly:
Aaron Patzalek · aaron.patzalek@gmail.com
Book a check-in: calendly.com/twobirdsinnovation/30min
For partners on Standard or Community tiers, quarterly check-in calls are included in your package — use them to share feedback and request content additions.