Scaled Koodo prepaid home internet to 60,000+ subscribers
TELUS, Senior Product Manager, 2024 to 2025
Accountable for service delivery across Central and Eastern Canada, directing $15M+ in annual capital allocation. Reduced customer churn by more than 30% through localized support tools, dedicated churn-intercept specialists, and proactive digital retention plays.
Doubled the eCommerce platform to $30M in annual revenue
Staples Canada, 2005 to 2019
Fourteen years, from Category Manager to Senior Product Manager, eCommerce. Built three sub-teams from scratch: UX Design, Web Operations, and Analytics. Separately led the multi-year build of Compass, a custom fleet-intelligence platform that delivered $1M+ in operational savings.
Led a 15-person team to record online sales growth
Goodwill Industries (Canada), Senior eCommerce Manager, 2020 to 2021
Overhauled digital retail operations for a nonprofit during the hardest retail years in memory, applying Six Sigma methods to redesign fulfilment workflows from scratch.