Quick Answers

Short, plain-language answers to the most common digital questions from Canadian seniors. Each answer is written at a Grade 5 reading level and links to a full lesson for those who want to learn more.

Safety & Scams

How do I spot an email scam?
Email · Scams
How do I avoid phone scams?
Phone · Scams
How do I know if a phone call is a scam?
Phone · Scams
How do I recognise a fake website?
Websites · Safety
How do I know if a website is fake?
Websites · Scams
How do I know if an email is safe to open?
Email · Safety
What is phishing and how do I avoid it?
Email · Scams
I got a suspicious text message — what should I do?
Text · Smishing
What is spam email?
Email · Junk
What do I do if I think I've been scammed?
Scams · Recovery
How do I know if a CRA call is a scam?
CRA · Scams
How do I recognise a romance scam?
Romance · Scams
What is a QR code and is it safe to scan?
QR Codes · Safety
Is it safe to use public Wi-Fi?
Wi-Fi · Safety
What is a VPN and do I need one?
Privacy · Security

Passwords & Accounts

How do I create a strong password?
Passwords · Security
What makes a password strong?
Passwords · Security
How do I create a password I can actually remember?
Passwords · Tips
What is two-factor authentication?
Accounts · Security
How do I block a phone number on my iPhone?
iPhone · Calls

Device Basics

How do I update apps on my iPad?
iPad · App Store
How do I update the apps on my iPhone or iPad?
Apps · Updates
How do I update my iPad?
iPad · Software
How do I back up my iPhone or iPad?
iPhone · iPad · Backup
How do I back up my iPhone or iPad to iCloud?
iCloud · Backup
How do I know if an app is safe to download?
Apps · Safety
How do I use Siri on my iPhone or iPad?
Siri · Voice
How do I set up voicemail on my iPhone?
iPhone · Voicemail
How do I manage notifications on my iPhone?
iPhone · Notifications
How do I use WiFi safely?
WiFi · Safety

Staying Connected

How do I video call my family?
FaceTime · Video
How do I video call my grandchildren?
FaceTime · Family
How do I use FaceTime to call family?
FaceTime · Video
Is Zoom safe to use?
Zoom · Video
How do I book a telehealth appointment?
Health · Video
How do I use Ontario's patient health portal?
Health · Ontario
How do I set up emergency contacts on my phone?
Safety · iPhone
How do I share photos with my family?
Photos · Sharing
How do I stay safe on social media?
Social Media · Safety

Shopping & Paying

How do I pay safely online?
Shopping · Payments
How do I shop safely online?
Shopping · Safety
Is it safe to shop online?
Shopping · Safety
How do I do my banking safely online?
Banking · Safety
How do I use Interac e-Transfer safely?
e-Transfer · Banking
How do I protect my credit card when shopping online?
Credit Card · Safety
How do I keep my credit card safe online?
Credit Card · Tips
How do I use a ride-sharing app safely?
Uber · Lyft · Safety

AI & Technology

What is an AI assistant and is it safe to use?
AI · Technology
Are smart home devices safe to use?
Smart Home · Privacy
What is Alexa and is it safe to have one?
Smart Speaker · Privacy
What is Siri and how do I use it safely?
Siri · AI

Want to learn more? Our full training modules go deeper on every topic.

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